Resume

Interior Designer

March 2020 – Present

Served as a project leader on design projects of varying lengths, coordinating teams, small and large, to deliver customer-focused solutions in a timely manner.
Turned market relevance, customer conversations, home visit insights, and in-store observations into actionable design solutions using Design Thinking principles
Coordinated tasks, timelines, and materials to ensure design solutions were implemented on schedule and aligned with customer expectations
Acted as a liaison between multiple teams, such as Sales and logistics to ensure clarity, follow-through, and satisfaction for both the customer and the business
Trained and supported 15+ coworkers on design principles, company values, and solution-based selling to improve confidence and service quality
Used Revit and digital tools (Google Workspace, Microsoft Office, Mac) to plan layouts, communicate updates, and document work
Maintained brand consistency while balancing customer needs, operational constraints, and safety considerations on the sales floor

Active Sales & Customer Experience Specialist
August 2017 – March 2020

Specialized planning living room solutions, wardrobe solutions and kitchen remodels to provide the optimal result for the customer
Worked directly with customers on the sales floor and during appointments to understand needs, provide product guidance, and deliver individualized solutions
Built strong consumer to business relationships through active listening, clear communication, and follow-up support
Trained new employees on customer service standards, product knowledge, and effective sales conversations
Implemented the use of customer-question tracking tools to identify recurring concerns and improve in-store communication and service delivery

Assistant Manager / Key Holder
June 2016 – August 2017

Managed relationships with 300+ Ohio-based artisan vendors, serving as a primary point of contact for coordination and issue resolution
Coordinated customer orders and vendor timelines to ensure accurate fulfillment and high satisfaction
Balanced customer expectations with vendor capabilities, inventory availability, and scheduling constraints
Supported daily operations, staff coordination, and customer service excellence in a fast-paced retail environment

6+ years of project leadership experience on large-scale and small-scale projects
Small-team and large-team coordination
Short-term and long-term planning
Task sequencing & follow-through
Cross-functional communication

Katharine Johnson Interior Design